Every Starbucks store has free high-speed WiFi, and the stores are packed with people sitting tapping and swiping at their phones, tablets and laptops. Only about 10% of the customers don't have a device in front of them. so how do libraries compete with that model? Smaller outlets in more locations, with staff operating like those in the Apple stores - so staff at informal stations where folk come with their device to get help and advice. If the business model works for Starbucks in that the WiFi costs are coveted by profits on drinks and food, then we have to be able to justify a freely available fast network for all library users?
Now off for a second coffee